Michael J. Duncan
Sr Technology Implementation Professional | MBA | CSPO® | CSM® | PSM
- Role
- Sr Technology Implementation Professional at Humana
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michael J. Duncan
Seasoned IT Analyst with 20+ years of experience leading enterprise ERP enhancements, functional analysis, and system optimization across healthcare, telecommunications, and energy organizations. Skilled at independently leading discovery sessions, translating business needs into actionable technical requirements, and driving full lifecycle delivery of high-impact system improvements.I bring deep experience in PeopleSoft Financials, healthcare IT processes, GL/reporting structures, workflow design, testing, and stakeholder communication. My background includes extensive work providing me with strong insight into financials, telecommunications, healthcare operations, workflows, and cross-application integrations.I am passionate about solving complex problems, improving system usability, and delivering technology solutions that support operational excellence.CORE CAPABILITIES:Senior-Level Requirements Gathering & DocumentationERP Functional Analysis (PeopleSoft Financials, Maximo)Healthcare IT Systems Workflow Design, Business Process MappingFunctional & Non-Functional SpecificationsCross-Functional Discovery SessionsSQL Analysis & Data ValidationSystem Integrations & Impact AssessmentUAT Leadership & Regression TestingEnd-User Support, Training & DocumentationSDLC / Agile DeliveryExecutive Communication & Stakeholder ManagementCertifications: CSPO® • CSM® • PSM I
Experience
Sr Technology Implementation Professional
Feb 2026 — Present · Charlotte, NC, US
Education
Livingstone College
Bachelor of Science
Strayer University
Masters
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