Mike Caraffi
- Role
- Vice President, Change Delivery Manager - Business Infrastructure Management at PNC
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Mike Caraffi
FINANCIAL SERVICES EXECUTIVE Performance-driven, accountable, insightful financial…
Experience
Vice President, Change Delivery Manager - Business Infrastructure Management
Mar 2015 — Present
Oversee daily operational, risk and strategic support to Retail Lending Services Default Line-of-Business partners. Direct team of 20 + Business Analysts and contractors. Deliver strategic, regulatory and risk driven changes across Default & Telephony applications/processes supporting 1st mortgage, home equity, credit card, auto, unsecured and small business customers. Manage $2.5M annual department budget.* Oversee data center migration of 15 Default applications in support of enterprise data center strategy.* Lead teams over multiple workstreams in conversion, and onboarding of 1.5M loans to the MSP platform and integration to downstream default applications.* Lead change delivery efforts in support of CFPB Regulatory initiatives ensuring system compliance, meeting and exceeding stated deadlines.* Increased team efficiency by 17%, operationalizing production support processes and creating Key Performance Indicator (KPI) metrics.* Partnered with vendor to provide initial solution for creation of “task-based” workflow deployed in CACS 9.3.
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