Mike Slone
Vice President, Product @Plusgrade
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WORK HISTORY
Vice President, Product @Plusgrade
Montreal, QC, CA
Currently leads a team of talented product managers and experience designers responsible for all Plusgrade Customer facing and Partner products focused on ancillary revenue solutions for the global travel industry-Acts as a Product evangelist, executing on the strategy to drive ancillary revenue with incredible Customer experiences, the “global ancillary revenue powerhouse.”-Formulates and executes a growth oriented product strategy that will deliver key performance indicators of Customer and Partner growth, generating significant and high-margin revenue enhancements-Upholds the Voice of the Customer by cultivating a Customer centric culture, prioritizing Customer understanding by building strong feedback loops which incorporate user insight into product enhancements. Implemented tools such as Google Analytic 4, Hotjar, UserTesting.com, Customer and Partner facing surveys, and Customer journey mapping workshops-Structuring and developing an impactful product led organization, by building a strong team of travel industry experts who have previously worked for companies such as Amadeus, Sabre, Expedia and others-Developing product management processes, such as Product Council, that utilize insight driven processes to prioritize initiatives that focus on the most impactful enhancements-Fostering a collaborative environment with design, engineering, data science, and marketing ensuring cross functional success and innovation -Drives creativity and innovation in product development, fostering a culture of continuous improvement without being afraid to fail-Designed scalable, future storefront and platform to support personalization and testing utilizing tools such as Optimizely and Salesforce. Initial results show conversion rate increases of 3-4% per partner-Works with AMI (AI/ML Team), Data Science, and Data Engineering to incorporate intelligence and continuous learning into our Customer and Partner facing products.
EDUCATION
University of Colorado Boulder
Bachelor of Environmental Design, Architecture
SKILLS
ABOUT MIKE SLONE
I’m an entrepreneur, designer, creator, mentor, teammate, and travel addict. I’ve been working in the digital design space for 20+ years and have a deep passion for human-centered design, user experience research, and innovation in the travel industry. Leading and collaborating with teams that design and build products to enhance and simplify the Customer journey is my passion. I love hiring people that are smarter than me, creating an environment of constant learning, and celebrating small victories with the team- early and often.I was most recently the Vice President, Principal- Travel Retail at Pros (NYSE: PRO) after the acquisition of my last company, Travelaer SAS in August of 2019. Travelaer was founded in Sophia Antipolis, France in 2014 and grew to 50+ employees (from 25 countries) who crafted a user-centric, travel commerce and management platform for airlines.I’ve been fortunate to work on projects with leading travel / lifestyle companies including Southwest Airlines, Patagonia, Amadeus, Vail Resorts, Dell, Microsoft, Razorfish, Air France, Europcar, Icelandair, and many others.
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