Michael Boylan
Operations Manager with a focus on the Customer Experience, Service Delivery and Service Management
- Role
- Customer Success Operations Manager at Varonis
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Michael Boylan
DIRECTOR-LEVEL CUSTOMER SUCCESS AND OPERATIONS PROFESSIONAL with a transferable background and skills in team leadership, client relations, and troubleshooting for IT service delivery. Brings cross-industry, customer-facing experience working with Fortune 100 and 500 enterprise companies, healthcare providers, SMB, and the public sector customers. ITIL-certified team leader who builds consensus among internal and external stakeholders and champions process improvement for measurable cost savings and efficiency. Areas of expertise include:Account Management:• Client Liaison• SLA Monitoring & Compliance• Project & Program Management• Team Leadership• Third-Party Service Provider & Supplier Management Operations:• Cross-functional Teams • Change Management• Continual Service Improvement• Key Performance Indicators• Dynamics 365, Salesforce, Jira, ServiceNow, & SharePoint Relationship Management:• Customer Support & Success• C-level Reporting & Influence• Vendor Relations• Collaboration• Sales & Go-to-Market Support • Voice of the Customer
Experience
Customer Success Operations Manager
Dec 2025 — Present · Raleigh, NC, US
Orchestrating the customer journey, identifying customer needs, and driving value realization. Driving the efficiency and effectiveness of our customer success initiatives. Collaborate with regional leadership and cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty.
Education
University of Wisconsin-Stout
Master of Science - MS, Information and Communication Technologies
University of North Carolina Wilmington
BA, English
Skills
- Cross-Functional Team Leadership
- Cisco Technologies
- Strategy
- Program Management
- Management
- Managed Services
- Project Management
- Saas
- Team Management
- Troubleshooting
- Data Center
- Telecommunications
- Vendor Management
- Team Leadership
- Customer Satisfaction
- Cloud Computing
- Customer Oriented
- Itil Certified
- Itil
- Unified Communications
- Product Management
- Routing
- Integration
- Wireless
- Ccnp
- Cisco Systems Products
- Networking
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