Mike Bocchino
Reserve Commodore, NR DESRON 40 / Director, Customer Quality, Medical-Surgical
- Role
- Director, Customer Quality Experience Management at Medtronic
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Mike Bocchino
Currently serving as the Reserve Commodore of NR DESRON 40, responsible for overseeing a Reserve Unit of 40+ officers and sailors that provides theater support to Commander, 4th Fleet and SOUTHCOM, including real world watch floor support, asset training, and logistical coordination for assets assigned to DESRON 40 and 4th Fleet.Currently employed as a Quality Director, leading the Customer Quality Experience Management (CQXM) team supporting the Medical Surgical portfolio at Medtronic, directly handling and reporting complaints for the Surgical, Endoscopy, Acute Care & Monitoring, and Ventilation Service Support operating units, responsible for regulatory reporting, audit support, continuous improvement and technical system enhancements across the enterprise customer quality team. 6+ years on active duty and 15+ years on reserve duty in the United States Navy, 4 years in the Naval Nuclear Engineering community, with 3 years served as a Division Officer on the U.S.S. Olympia SSN 717 stationed in Pearl Harbor, Hawaii, and a Western Pacific deployment on the U.S.S. Key West SSN 722 performing missions vital to national security. Qualified Battle Watch Captain, Theater Undersea Warfare Watch Officer, and Theater Antisubmarine Warfare Watch Officer. Top Secret/SCI security clearance from the Department of Defense.
Experience
Director, Customer Quality Experience Management
Sep 2024 — Present · Mounds View, MN, US
Currently leading the Customer Quality Experience Management (CQXM) at Medtronic for the Medical/Surgical portfolio, supporting the Surgical, Endoscopy, Acute Care & Monitoring, and Ventilation Service Solutions. Leads efforts around continuous improvement in complaint timeliness and MDR/Vigilance reporting, process improvements, technology automations and supporting the Next Gen complaint handling system implementation.
Education
Jacksonville University
B.S. History/Naval Science, American Military History/Naval Science
2000 — 2004
American Military University
Master of Arts - MA, Strategic Leadership / Military Studies
2020 — 2022
Naval Nuclear Power Training Pipeline
Nuclear Engineer, Nuclear engineering, chemistry, radiological controls, heat transfer/fluid flow, reactor theory
2004 — 2007
U.S. Naval War College
JPME Phase I, Military Studies
2017 — 2019
Skills
- Defense
- Dod
- National Security
- Nuclear
- Training
- Logistics
- Cross-Functional Team Leadership
- Engineering Management
- Organizational Leadership
- Military Training
- Military Experience
- Team Leadership
- Military Operations
- Program Management
- Information Assurance
- Command
- Management
- Leadership
- Electronic Warfare
- Quality Assurance
- Military
- Operations Management
- Security Clearance
- Supervisory Skills
- Top Secret
- Process Improvement
- Nuclear Engineering
- Force Protection
- Manufacturing
- Systems Engineering
- Engineering
- Veterans
- Operational Planning
- Project Planning
- Navy
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.