Mike Bennion-Rowe

WORK HISTORY

EDUCATION

SKILLS

ABOUT MIKE BENNION-ROWE

I am a creative, driven, and analytical PRINCE2-qualified leader with 15 years of experience leading projects and teams to exceed goals and customer expectations. Known for delivering key metrics with an engaged and productive team, I thrive in busy and challenging environments.I have successfully managed an annual budget of £1.5 million, demonstrating financial acumen and strategic resource allocation. My expertise includes staffing recruitment, resource planning, and comprehensive HR policy creation. I have established a call center from the ground up, handling site visits, supplier liaison, health and safety management, job role creation, salary benchmarking, and risk mitigation.Proficient in reporting, ROI analysis, and cost per call assessments, I inform strategic decisions and enhance financial performance. My people management skills encompass scheduling, time management, onboarding, offboarding, time card validation, holiday planning, shift coverage, attendance, and sickness management through RTW, PRTW, OH referrals, and LTW protocols.In health and safety management, I have created detailed plans, conducted risk assessments, trained employees, performed spot checks, ensured PPE enforcement, and carried out site inspections.My financial and reporting responsibilities include managing payroll, acting as the primary BACS contact, overseeing banking, and conducting operational cost analysis. Office management duties involve inventory control, organizing activities, resolving facility issues, managing travel passes and parking, addressing IT issues, and staying updated on UK and US industry regulations through webinars and meetings.I excel in policy creation, alignment, and updates, collaborating with regulators and government agencies. My diverse skill set and ability to lead and inspire teams make me a valuable asset to any organization, dedicated to continuous improvement and operational excellence.