Mike Baker
Senior Implementation Consultant @Solution Street
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WORK HISTORY
Senior Implementation Consultant @Solution Street
Led customer onboarding and implementation readiness for ERP-integrated expense and financial workflows, coordinating customers, implementation specialists, and internal stakeholders to ensure successful transitions into implementation.• Managed and supported a team of five onboarding and implementation specialists, providing guidance on customer strategy, prioritization, call coverage, and issue escalation to maintain delivery quality and consistency.• Served as a functional subject-matter expert for expense management, reimbursement, and corporate card workflows, translating complex requirements and product constraints into clear customer guidance.• Evaluated customer general ledger structures and ERP integration approaches (e.g, flat file vs. system-based integrations), identifying risks, dependencies, and configuration gaps early in the onboarding lifecycle.• Built and maintained standardized onboarding artifacts and internal workflows using Salesforce, Slack, Jira, and Confluence, including creating automation rules to streamline handoffs, improve visibility, and reduce manual effort.
EDUCATION
James Madison University
BBA
SKILLS
ABOUT MIKE BAKER
Technology leader with 20+ years of experience driving enterprise software initiatives and digital transformation across Salesforce, MarTech, and customer experience platforms. Proven success managing Agile projects, leading cross-functional teams, and delivering measurable value through process automation, data-driven insights, and stakeholder alignment. Skilled in aligning business goals with technical solutions, fostering collaboration across internal and external partners.
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