Mikhail Baizan
Professional Services Team Leader @Kaltura
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WORK HISTORY
Professional Services Team Leader @Kaltura
London, GB
Leading a Professional Services engineering team (Developers & QA Engineers) responsible for customer implementations and integrations.• Managing planning, estimation, and delivery across multiple enterprise projects.• Driving test automation initiatives and improving QA processes.• Coordinating with product and core engineering teams to resolve complex technical issues.• Mentoring engineers and supporting career development.
EDUCATION
EPAM Training Center
Software Testing Engineer, Software Testing
National University of Science and Technology "MISIS" (Moscow Institute of Steel and Alloys)
Bachelor's degree, Industrial Enterprise Management
Belarusian State University
Bachelor's degree, Human resource management/personnel management, general direction
SKILLS
ABOUT MIKHAIL BAIZAN
Professional Services Team Leader with a foundation in engineering quality and squad leadership. I make sure our technical solutions work for our clients while making our delivery process faster and more reliable.Core Focus:• Technical Delivery: Applying engineering standards to client implementations for reliability and scale.• Team Leadership: Scaling multidisciplinary squads through mentorship and clear KPI alignment.• Operational Strategy: Optimizing delivery workflows to reduce time-to-value for enterprise partners.• Stakeholder Alignment: Synchronizing Product and Engineering roadmaps with client requirements.Driven by curiosity and growth, I focus on building reliable products and high-trust teams. I value transparency and technical precision in every implementation to ensure long-term client success.
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