Mike V.
Sr. Program Manager at Fujitsu
- Role
- Sr Program Manager at Fujitsu
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Sr Program Manager
Jul 2023 — Present
Responsible for the management of large scale ServiceNow implementation. Key Responsibilities:• Accountable for planning, monitoring, and managing ServiceNow project implementation • Accountable for budget management, forecasting, resourcing, and reporting • Recommending and implementing best practices, processes, and procedures for ITSM, ITBM, ITOM, and CSM areas that support the business needs and supports operational excellence by increasing efficiency and effectiveness • Providing hands-on leadership and project management to ensure deadlines are met and key deliverables are accurate • Managing interaction with client leadership and other business stakeholders to set the proper expectations• Managed multi-million dollar budgets for large customers
Skills
- Daily Operations Management
- Management
- Team Building
- Networking
- Problem Solving
- Operations Management
- Technical Training
- Call Centers
- Ddos Mitigation
- Account Management
- Scom
- Technical Support
- Mentoring
- Telecommunications
- Employee Relations
- Microsoft Excel
- Team Leadership
- Call Center
- Technical Analysis
- Customer Support
- Wireless
- Customer Oriented
- Software Documentation
- Coaching
- Troubleshooting
- Customer Focus
- Salesforce.com
- Excel
- Workforce Management
- Conflict Resolution
- Arbor Peakflow
- Performance Management
- Crm
- Employee Training
- Team Management
- Quality Assurance
- Time Management
- Program Management
- Remedy
- Customer Service
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