Mikeal Cohen

About Mikeal Cohen

Self motivated individual with experience in versatile settings. Passionate for delivering quality customer service, developing fitness programs for clients, and helping them transform their lives through the power of exercise and nutrition. Positive, hard working, and committed to seeing results in whatever position I am in. I provide solutions for clients & customers with attentiveness and understanding. Performance driven, dynamic leader with a proven track record of accomplishments in the development of customer success.

Experience

1. Assistant General Manager

   Active Wellness

   Dec 2022 — Present · Austin, TX, US

   Assisted in overseeing site fitness centers, ensuring smooth operations and exceptional member experiences.Effectively managed and motivated staff members, fostering a collaborative and high-performing team environment.Prepared accurate financial reports, analyzing data and providing valuable insights for decision-making.Generated detailed reports on payroll, maintenance orders, and RCM issues, ensuring accuracy and timely submission.Provide exceptional technical support and customer service to internal staff members, ensuring efficient hardware and software setup and troubleshooting.Maintain accurate documentation of technical issues, inquiries, and resolutions for future reference and continuous improvement.Utilize extensive product knowledge to promptly address technical inquiries or escalate them to appropriate teams for resolution.

Education

• Texas State University

  Bachelor of Science - BS, Kinesiology and Exercise Science

  2014 — 2018

• University of Northern Colorado

  Master of Business Administration, Marketing