Michael Byrd

About Michael Byrd

WHAT I DO: What if you could unlock millions in cost savings while improving efficiency and customer experience? That’s what I do—partnering with Fortune 500 leaders to implement AI-driven outsourcing, digital finance solutions, and operational strategies that maximize profitability.WHO I WORK WITH: I collaborate with Chief Operating Officers (COOs), Chief Financial Officers (CFOs), Chief Human Resource Officers (CHROs), Chief Procurement Officers (CPOs), and other senior decision-makers in the Retail & CPG industries who are looking to: Reduce operational costs without sacrificing quality Optimize customer experience through digital transformation Increase agility by leveraging scalable outsourcing solutions Streamline back-office functions for better efficiencyWHY IT WORKS: At Sutherland Global Services, we combine AI-driven automation, analytics, and human expertise with our knowledge of the unique challenges faced by CPG and Retail organizations to deliver tailored business process solutions that enhance efficiency and drive bottom-line impact. WHAT MAKES ME DIFFERENT: With a military leadership background and a 25-year career in consumer goods and retail, I bring a disciplined, results-driven approach to complex business challenges. I’ve spent my career working with C-suite executives under board-level pressure to make high-stakes operational decisions that impact long-term growth.HOW IT WORKS: We start with a FREE strategic consultation to understand your current operational structure and key business challenges. From there, we provide a FREE customized assessment of cost-saving opportunities, process improvements, and potential outsourcing models. Once aligned, we implement scalable solutions designed to improve efficiency and support long-term growth.READY TO TALK? Let’s explore how we can reduce costs, enhance efficiency, and drive growth for your organization. Message me here on LinkedIn Email: m••••••••@sutherlandglobal.com Call:(38••••••48

Experience

1. Vice President, Global Client Growth Retail & Cpg Industry Strategic Business Transformation

   Sutherland

   Feb 2024 — Present · US

   WHAT I DO:I help Retail and Consumer Packaged Goods (CPG) executives drive cost efficiency, digital transformation, and operational scalability through strategic outsourcing, AI-driven automation, and process innovation.HOW I HELP CLIENTS: Transforming Retail & CPG Operations – Partner with Fortune 500 brands to streamline global supply chains, improve customer experience, and maximize profitability. Driving Cost Savings & Efficiency – Lead strategic outsourcing decisions that deliver multi-million-dollar cost reductions while maintaining quality and agility. AI-Powered Automation & Data Insights – Implement AI-driven strategies to optimize finance, customer experience, and back-office operations.KEY CLIENT IMPACT & RESULTS:$16M in Savings & 36% Profitability Increase – Led a 5-year strategic outsourcing initiative that improved operational efficiency and profitability for a global CPG brand. 40% Revenue Growth – Spearheaded an SAP S4/HANA transformation for a 150-year-old Fortune 500 company, enabling a seamless shift to digital finance operations. Enterprise-Wide Digital Finance Transformation – Partnered with a Global Luxury Beauty Brand to modernize global finance operations, aligning with their ambitious 47% revenue growth target. Data-Driven Consumer Insights – Developed an industry-first personalized consumer analytics capability, empowering retail clients to unlock deep buying behaviors and sentiment insights.WHY IT WORKS:By combining AI, automation, and advanced analytics, I help clients make informed make-or-buy decisions that reduce costs, enhance efficiency, and accelerate digital transformation.HOW WE START: Initial Consultation – Assess your current operational landscape and identify inefficiencies. Customized Roadmap – Develop an outsourcing & transformation strategy tailored to your business goals. Execution & Continuous Optimization – Implement solutions with ongoing support and refinement for maximum ROI.

Education

• Campbell University

  BBA, Computer Information Services

  1983 — 1987

• Liberty University

  Graduate Certificate, Management and Leadership