Mike Zargaj

VP, Head of Advice, Service and Operations, John Hancock Personal Investing; Head of Personal Financial Services, John Hancock

Role
VP, Head of Personal Investing Advice Service and Operations, John Hancock at John Hancock
Location
Boston, MA, US
LinkedIn followers
500 followers

About Mike Zargaj

I\'m an executive leader with over 30-years experience who thrives in a fast-paced, entrepreneurial environment where innovation, culture, teamwork and customer focus are critical to success. Three results I\'m most proud of:(1) starting and running a successful asset retention business at John Hancock,(2) creating a leading customer experience that consistently delivers an NPS of 70-80, and (3) driving top quartile employee engagement. Other things I\'m best known for:(1) being an exceptional people and business leader,(2) award-winning retail and institutional marketing acumen,(3) passion and expertise for winning retail customers,(4) broad understanding of the financial services product, distribution and regulatory landscape, and, most importantly,(5) expertise in the asset retention and IRA rollover space, and (6) getting results, particularly within complex, multi-layered environs.

Experience

  1. VP, Head of Personal Investing Advice Service and Operations, John Hancock

    John Hancock

    Feb 2022 — Present

Education

  • University of Massachusetts Amherst

    BA Economics

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Mike Zargaj — VP, Head of Personal Investing Advice Service and Operations, John Hancock at John Hancock in Boston, MA, US | Unifers