Mike Wilson

Group Business Development Manager @Csg

Managing all commercial aspects of the company, which includes field based sales, telesales, contract tendering and marketing teams. The national team compromises of 45+ staff based in 3 regional offices and some home based field sales staff, working in B2C and B2B markets. Preparing annual sales and marketing strategies, selecting target markets within chemical and manufacturing, developing services and products to promote based on demand, ease of sale and profit margin. Main aspect of the role includes recruitment, training and coaching member s of the team to maximise their potential to grow sales and market the company. I am also the technical support chemist to the commercial team with my chemistry qualifications, giving advice on chemical reactive properties, handling safety and processes by which the chemicals were manufactured. The marketing team creates awareness and opportunity by promoting our services, through digital formats, online advertising, e bulletins, websites, social media and press releases. The marketing team spend a lot of time reviewing and enhancing the customer journey to improve customer service. I also manage the Customer Relations Management (CRM) package ‘Salesforce’ and its development by our in house Salesforce developer. This package links the sales and marketing teams activities and our data base together to ensure we maximise every opportunity to its full potential and offer the highest standard of customer service.2004 WAMITAB - Certificate of technical competence -Level 4 Managing Hazardous waste treatment-Level 4 Managing hazardous waste transfer. 2012 Intermediate Microsoft Excel & Powerpoint Level 22014 Pareto law Account ManagementPareto law Sales excellenceConflict management Negotiating skills 2015 ISMM Sales Leadership & ManagementIntermediate Microsoft WordInsights personality profiling Foundation and Management ChapterPublic speaking course