Mike Williams

Global Chief HR Officer @KellyDeli

London, GB

Working as part of the executive team of this amazing rapidly growing and socially responsible businessMy role involves setting the HR strategy across all of the business to ensure the cultural intensity remains as tangible tomorrow as it was with the opening of the first Kiosk.Noteworthy achievements so far:Regular reporting to RemCo for approval of reward strategies for senior executives and the business as a whole+14 point improvement in franchisee NPS score in 1 year.+44 point improvement in NPS score for teams over two years and +18 point improvement YOYExpansion into the AmericasDiversification into new sales format

University of Leeds

Bachelor's degree, Hospitality Administration/Management