Mike Wilkins

Customer Assistant - Scanning @Morrisons

Welshpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2026 — Present

Customer Assistant - Scanning @Morrisons

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Welshpool, GB

EDUCATION

1983 — 1986

Coventry University

BEng, Computer & Control Systems

SKILLS

RemedyItil Service Delivery ManagementRequirements AnalysisService DeliveryAssembling & Leading TeamsMentoring & CoachingCitrixBusiness Process ImprovementService ManagementKanban / WorkflowManagementFault Tolerant SystemsFacilitation SkillsProject Planning, Management & DeliveryResource ManagementSlaProject DeliveryBusiness TransformationPortfolio ManagementCobolPrince2Team ManagementStakeholder ManagementProcess ImprovementIT Service ManagementAgile / WaterfallPmpMs Project / Ms Office / Ms WindowsProject Portfolio ManagementSoftware DevelopmentManaging Risks & Issues (Raid)ProgrammingProcess & System AutomationManaging 3rd PartiesProposal WritingPeople DevelopmentProject ManagementLean TransformationBmc RemedyApplication Development

ABOUT MIKE WILKINS

I am passionate about agile techniques for rapidly delivering business value, having first produced a system using RAD techniques back in 1994 and being an inaugural member of the DSDM Consortium. I can help you really understand agile as I have been working that way since before agile became a \"thing\", so don\'t look at people who have learned about agile from a book or a presentation, but someone who experienced it all first-hand.I love the delight from the users of the products I help to deliver when they realise they have a product to review rather than a pile of documentation and delivery is in weeks rather than months, if ever.I am well versed in leading project and service delivery teams in matrix environments including the management of third party suppliers and off-shore resources. I also have a track record of coaching and embedding agile practices into my teams. I have many examples of where I have been able to significantly improve service levels through introducing Lean and Agile techniques, Scrum and Kanban.Many of my stand-out achievements can be found in the Projects section of my profile - please feel free to take a look and connect with me to find out more about my skills and experience.My key skills include-Agile Coaching, Training & MentoringAssembling & Leading TeamsStakeholder Management at all levelsFacilitation SkillsAgile TransformationProject Management & Delivery LeadershipCertified Scrum Master / SAFe 6 SMJIRA/ConfluenceLean - Kanban / WorkflowPMPAgile / WaterfallSoftware DeliveryMS Project / MS Office / MS WindowsITIL Service Delivery ManagementMatrix Resource ManagementManaging Risks & Issues (RAID)Managing 3rd PartiesProcess & System Automation

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Mike Wilkins — Customer Assistant - Scanning at Morrisons in Welshpool, GB | Unifers