Mike Walton

Senior Business Analyst @NatWest Group

London, GB

I have been working on the market leading platform for ongoing due diligence of over customers for the last 5 years.I have been responsible for the design and implementation for multiple complex features within the Business and Customer facing aspects of the off the shelf offering, starting from the initiation of the programme with 0 monitored customers.These features include:Customer contact functionalityData change eventsDigital and non digital KYC intra episode customer outreachManaged the customer workstream providing scrum master, product owner and delivery capabilitiesNew journeys for RM managed customersI have been responsible for BA and Agile training and coaching of new team members who now run other featuresWorking on design and implementation of Trade Finance into the Strategic In Life monitoring platform.Responsible for key design decisionsTurning HL design into LL design requirements across multiple componentsWriting user stories and managing these through to build and deployment