Mike Tennery
Global Client Solutions Director - CX Innovations & Strategy
- Role
- Enterprise Cx & Analytics Architect at Red Bell Consulting
- Location
- Elizabeth, CO, US
- LinkedIn followers
- 500 followers
Experience
Enterprise Cx & Analytics Architect
Aug 2024 — Present · Elizabeth, CO, US
Part of a specialized team of telecommunications experts dedicated to partnering with indigenous tribes across the United States to bring modern telecommunications services to underserved communities -Collaborate closely with tribal boards and grant writers to secure public and private funding for these initiatives-Provide consulting and tailored solution designs to meet the unique needs and budget constraints of each community
Education
Del Campo H.S.
National Honor Society, Football, Badmiton
1979 — 1980
California State University-Sacramento
Biology, General
1980 — 1983
Skills
- Telecommunications
- Avaya Oceanalytics
- Avaya Cms
- Acd Reporting
- Work Force Management (Wfm)
- Call Center Administration
- Internet Protocol (Ip)
- Unified Communications
- Avaya Acd Feature/Functionality Expert
- Work Force Optimization (Wfo)
- Call Center Architecture
- Best Service Routing - Bsr Expert
- Ivr
- Cloud Computing
- Avaya Aura
- Cti
- Avaya Vectoring Expert
- Research
- Certified Breeze Solutions Expert
- Avaya Communication Manager
- Avaya Asa
- Call Center Management
- Breeze (Engagement Development Platform)
- Call Center Start-Up
- Contact Centers
- Session Initiation Protocol (Sip)
- Enterprise Software
- Acd Staffing
- Call Center Development
- Sales Presentations
- Avaya Products
- Avaya Oceana
- Avaya Acd
- Managed Services
- Integration
- Digital Transformation
- Voip
- Avaya Technologies
- Business Advocate Expert
- Voice Over Ip (Voip)
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