Michael Stearns

About Michael Stearns

Routing/Switching KnowledgeRouter and switch configuration, IOS Software management, TCP/IP, OSI, Routing protocols (RIP, IGRP, OSPF, EIGRP), WAN protocols ISDN, DDR, Frame Relay), Optical fiber, DNS/DHCP administration, 3G-CDMA, Network design, Proxy knowledgeVoice/Contact Center KnowledgeUCCE (9.x), ICM Router, Logger, Agent PG, CVP PG, CTI OS, CTIOS Server, SIP Proxy, CUPS, CUSP, CVP Call/VXML Server (9.x), CVP Operations Console, CVP Reporting, CVPVXML Gateways, Nuance ASR/TTS, IPIVR, Voice gateways, Gatekeepers, Cisco Unified Communication Manager (9.x), Cisco Agent Desktop, SIP, H.323, SCCP, Codec’s, Call Manager Express, Cisco Unity Express, Unity Connection, Cisco Telephony IOS, Cisco 7900/8900/9900 IP phones, Cisco IP Telephony Design, Cisco QoS design and configuration, Polycom Trio 8500/8800, Ribbon SBC SWeCall Recording KnowledgeNICE Interaction Manager 4.1 Design, NICE Engage, NexidiaVideo KnowledgeCisco Video Communication Server (VCS Control and VCS Expressway), Polycom CMA & RMX, EX90, Jabber Video, CUVA, Cisco and Polycom video design, Webcasting design, and Skype/Team\'s Meeting Room Systems (SRSv2), Trio Visual+Security KnowledgeIDS/IPS implementation and design, RNA implementation and design, IPS Rule Management, Rule set configuration, model, Nokia 2450 model, SourceFire general IPS configuration, Cisco Security Device Manager configuration, 802.1x configuration, ACL configurationApplication Delivery KnowledgeLoad balancer design and intermediate configuration, F5 Web Acceleration design and configuration, 4500 Web Accelerator model, Big-IP, Cisco ACESpecialties Cisco Certified Design Associate (CCDA)Cisco Certified Network Associate (CCNA)Cisco Certified Network Associate Voice (CCNA Voice)Cisco Certified Network Network Professional Collaboration (CCNP Collaboration)Unified Contact Center Enterprise Design SpecializationNICE Certified Systems Administrator (NCSA)Power Limited Technical License

Experience

1. Principal Engineer Unified Communications

   Ameriprise Financial Services, LLC

   Jan 2023 — Present

Education

• St. Cloud State University

  Aviation, Professional Flight

  2000 — 2004

• Capella University

  Master of Science, Network Architecture

  2010 — 2013

• Inver Hills Community College

  A.A.S, Network Technology and Security

  2006 — 2008

• North Hennepin Community College

  N/A, General Education

  2000 — 2000

Skills

• Wan
• Eigrp
• Integration
• Cisco Systems Products
• Switches
• Operating Systems
• Telephony
• Qos
• Voip
• Telecommunications
• Data Center
• Network Security
• Infrastructure
• F5 Bigip
• Troubleshooting
• Security
• Cisco Ios
• Unified Communications
• Tcp/Ip
• IT Operations
• Virtualization
• Cisco Call Manager
• Routers
• Load Balancing
• Ips
• Information Security
• Ccna
• Sip
• H.323
• Routing
• Network Design
• Network Architecture
• Call Centers
• Ip
• Network Engineering
• Cisco Technologies
• Lan-Wan
• Networking
• Ivr
• Cisco Certified