Mike Soistman

WORK HISTORY

EDUCATION

SKILLS

ABOUT MIKE SOISTMAN

Mike is a seasoned senior executive with a proven ability to bridge technology and business processes, driving transformative change and operational excellence across large, complex financial institutions. He combines deep expertise in operations, finance, risk management, and data analytics with a passion for building high-performing teams that deliver measurable impact.Currently, Mike leads the Enterprise Customer Remediation function at Wells Fargo, overseeing an operations function of more than professionals. His team is responsible for evaluating operational errors across the company, assessing customer impact, and making customers whole—reinforcing trust and accountability at scale.Previously, Mike founded and directed a global enterprise data and analytics organization at Wells Fargo, growing it to 1,700 professionals worldwide. Under his leadership, the team pioneered some of the company’s most significant Artificial Intelligence (AI) initiatives and automation programs, including omni-channel voice-of-customer monitoring, enterprise control automation, and advanced complaint resolution systems. His group also managed data operations and governance for enterprise complaints and remediations functions, created the company’s complaint root cause analysis program, and identified customer impacts for enterprise remediations. Before Wells Fargo, Mike served as a Managing Director at KPMG in the risk advisory practice, specializing in data governance, analytics, and controls. His career also includes leadership roles at Bank of America and Freddie Mac, where he consistently delivered solutions to complex regulatory and operational challenges.Mike holds both a CPA and an MBA, underscoring his strong foundation in finance and business management. Throughout his career, he has been recognized as a leader who fosters innovation, builds resilient organizations, and champions excellence in customer and operational outcomes.