Mike Schmucker
Operations Manager @Dealers Auto Auction Of Chattanooga
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WORK HISTORY
Operations Manager @Dealers Auto Auction Of Chattanooga
Chattanooga, TN
Promote services within the customer base, as well as the industry.Plan, develop and implement Auction policies and goals. Maintain active role with customers to ensure high quality service and products and strong customer relationships.Work and communicate directly with GM, department managers and supervisors to coordinate activities of the departments. Confer with administrative personnel and review activity, operating and sales reports to determine if changes in services, programs or operations are necessary.Develop and maintain relationships with customers through contact on Auction sale days, at customer’s place of business, and trade shows and conventions. Promote the Auction and its services in industry and trade associations.Continue to grow and cultivate strong relationships with all commercial and dealer customers by engaging them by various means: at customer\'s place of business; at company sponsored events, trade shows, and conventions; and at industry and trade associations.Ensure that high standards of customer service are maintained in all departments at the location: Lot, Office, Customer Support, and Commercial.Effectively lead the management team at the location by setting an example in behavior, championing DAA values and ensuring that all employees are treated with respect; create a pro-employee work environment.Ensure implementation and compliance of all DAA policies, procedures, employee/customer conduct and standards in all areas of the auction.Overall responsibility for the facility’s maintenance, OSHA compliance, security, kitchen and local health department compliance, fire safety and fire code compliance.Manage media purchases and other advertising sources for Tuesday Night Public SaleManage and initiate promotional sale events quarterly including theme, displays, and implementation.
EDUCATION
Toledo University
Business Administration
Ohio Northern University
Pre Law
SKILLS
ABOUT MIKE SCHMUCKER
I\'m a successful Sales and Management Executive with a proven 27 year car rental background between 3 leading companies in 9 different states. I also achieved 8 successful years in the food and beverage industry and now about to enter my tenth year in the wholesale auto auction industry. As a Manager, I have overseen both large and small operations in the car rental industry including Gulf Coast Operations for Budget Rent a Car with 24 locations and 1700 plus rental units. Also, I managed Detroit Metro Operations for Budget Rent a Car at the 15th largest airport in the free world and then onto in-state operations. My food and beverage experience as an Operations Manager was for a sq foot entertainment facility with $3 million in annual revenues and a 365 day operating schedule until 3AM daily. In addition, I have led sales, been in top management, and overseen a $10 million vehicle auction facility here in Chattanooga running as many as units weekly and now two sales weekly. During my entire career I have been working with staff and management alike to achieve results, growth projections, and targets to include networking, and managing daily operations for proven results. My attributes are:* I am able to adjust in a confident, resilient, and optimistic manner to meet company objectives.* I am competitive, hard working and demonstrate leadership and values.* I am socially self confident with an outgoing, colorful personality.* Prudence in the job has been demonstrated repeatedly as an organized, dependable, and easy to supervise individual.* I am practical and focused. Specialties: Operational Management, Client Relations, Outside and Inside Sales, communication skills, a sales leader in various fields, training and employment development so all may reach the finish line together. I strive to achieve, I take pride in my results, and I have a proven trail of honesty, trust, and integrity with all of my employers past and present.
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