Mike Rusin
Service Operations Leader at Brown & Brown of Florida
- Role
- Employee Benefits Division (Ebd) Service Operations Leader at Brown & Brown
- Location
- Daytona Beach, FL, US
- LinkedIn followers
- 500 followers
Experience
Employee Benefits Division (Ebd) Service Operations Leader
Feb 2021 — Present · Daytona Beach, FL, US
Focus on developing workflows while providing operational oversight and performance of the Daytona Retail EBD Service Team. •Create and operational procedures and controls (preventative & detective) to ensure workflows and procedures are consistently followed•Training Implementation – ensure the training is implemented with the appropriate team and stakeholders•Monitor and communicate various legislative, regulatory, and carrier communications to team and clients•Maintain Client Book of Business
Education
Georgia State University
Bachelor’s Degree, Political Science, History
2005 — 2009
Skills
- Data Analysis
- Fundraising
- Microsoft Office
- Capacity Planning
- Research
- Finance
- Microsoft Excel
- Powerpoint
- Public Speaking
- Advisory
- Consulting
- Sharepoint
- Customer Service
- Microsoft Word
- Leadership
- Project Management
- Management
- Budget Management
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