Mike Rubbo

About Mike Rubbo

Financial Services industry executive with 30+ years of leadership roles in managing people and the overall business relationship with credit union clients from a strategic and consultative perspective. Utilization of various company resources to ensure client satisfaction, retention, and increased profitability for both the client and the company.

Experience

1. Vice President Relationship Management

   Fiserv

   Jan 2017 — Present

   Responsible for leading two teams of Relationship Managers and Sales Executives who sell to new and existing clients in the Credit Unions Sales division. Coach and mentor client partners, colleagues, and clients through sales cycles while championing Fiserv quality goals; requires a high level of accountability for tasks and deliverables.Work with individuals to create pipelines, improve client retention, and increase close ratios month over month.Responsible for team hiring and performance management processes and providing input to the staffing budget process.Translating client requirements into solutions supported by Fiserv product offerings and clearly articulating the benefits of Fiserv product and services to clients and prospects.Translating client needs to the Product and Sales team for consideration into future product releases.Simultaneously manages several clients, staff and projects (client-facing and internal) of various sizes.Responsible for calculating and providing forecasts and budgets to senior management and product development.

Education

• Hofstra University

  Bachelor's degree, Marketing

  1986 — 1991