Mike Ross
Customer Escalation Director @Oracle
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WORK HISTORY
Customer Escalation Director @Oracle
Reading, GB
Managing a team and dealing with C-Level Escalations to ensure smooth paths to mitigation and essentially resolution, in a timely fashion. With the need to discuss at a Technical and Managerial level, to ensure all parties can understand and move to one common goal.
EDUCATION
University of South Wales
Bsc Computer Science, Computer Science
SKILLS
ABOUT MIKE ROSS
Experienced Escalation Manager with a demonstrated history of working in the Information Technology, Services Industry and Support as a Service (SaaS) Cloud. Strong support professional skilled in Service Delivery, Oracle Database, Requirements Analysis, Enterprise Software, and Databases.
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