Mike Rooney

About Mike Rooney

Dedicated relationship-driven SaaS professional with experience in eCommerce, VR/AR, Digital Marketing, Content Marketing & SEO having served diverse industries including B2B software/services, Finance, Retail/eComm, Healthcare/Pharmaceutical & more with a keen desire to expand my skillset and challenge myself. Over 8 years in Enterprise Account Management & Customer Success handling sensitive client relationships, retention & expansion. Experienced in Strategic Partnerships responsible for the partnership ecosystem, partner enablement, partner development, partner marketing & solutions consulting to drive new business & customer retention success. Began my professional career in agency recruiting & prior lived in Buenos Aires for ~2 years. Boston College graduate of Carroll School of Management with degrees in Marketing and Management/Leadership. On a personal level, I\'m a relationship focused problem solver and analytical thinker who lives life with passion and enthusiasm. I\'m a big fan of international travel and immersion (and the Spanish language), skateboarding/snowboarding, and music. Almost a golfer. Don\'t be a stranger!

Experience

1. Senior Customer Success Manager- Enterprise

   Contentsquare

   Nov 2024 — Present · New York, NY, US

   Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, you quickly get a deep understanding of your customers’ whole online journey. Our AI-powered insights provide those “ah ha” moments you need to deliver the right digital experiences. You get to work faster and smarter, with the confidence to know what to do next to improve.Leading brands use Contentsquare to grow their business, deliver more customer delight, and move with greater efficiency in a constantly changing world. Our insights optimize the experience on over 1.3 million websites worldwide.I\'m responsible for overseeing relationships with our most strategic customers to ensure outcome & success alignment, guide ongoing platform enablement, address risks, and ultimately retain & expand our customer base.

Education

• Ibero Spanish School Buenos Aires

  TEFL Certification, Teaching English as a Second or Foreign Language/ESL Language Instructor

  2010

• Boston College

  BS in Management, Marketing, Management/Leadership

Skills

• Marketing
• Interviews
• Temporary Staffing
• Crm
• Research
• Event Management
• Group Work
• Market Research
• Account Management
• Spss
• Marketing Strategy
• Sales Recruitment
• Event Planning
• Interviewing
• Social Media
• Temporary Placement
• Management
• Staffing Services
• Human Resources
• Customer Relationship Management (Crm)
• Public Speaking
• Clinical Trials
• Social Networking
• Spanish
• Advertising
• Microsoft Office
• Sales
• Negotiation
• Recruiting
• Social Media Marketing
• Permanent Staffing
• Training
• Public Relations