Mike Riga
Transportation Administrator at SugarCreek
- Role
- Customer Solutions & Driver Manager at Baylor Trucking, Inc
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Experience
Customer Solutions & Driver Manager
Oct 2024 — Present
Fleet Management: Oversee the operations of a fleet of trucks, ensuring optimal performance, safety, and maintenance of vehicles. Manage driver schedules, vehicle inspections, and compliance with safety regulations. Driver Oversight: Supervise drivers, ensuring they meet safety standards, operational procedures, and customer expectations. Provide ongoing coaching and performance evaluations to enhance driver productivity and morale. Logistics Coordination: Manage the logistics of freight shipping, coordinating high-value loads, delivery routes, and scheduling to ensure timely deliveries while optimizing costs and operational efficiency. Safety & Compliance: Ensure all drivers adhere to industry regulations, including DOT compliance, safety protocols, and company policies. Monitor driver behavior, implement safety training programs, and investigate incidents or accidents to ensure corrective actions are taken. Customer Service Excellence: Act as a liaison between clients, drivers, and internal teams, addressing any service-related issues or concerns. Ensure customer expectations are met, particularly with high-value shipments, maintaining strong relationships to support repeat business. Operational Optimization: Identify opportunities to improve fleet performance, reduce operational costs, and increase efficiency through data analysis, route optimization, and resource allocation. Reporting & Documentation: Maintain accurate records of fleet activities, including vehicle maintenance, driver performance, and freight shipments. Generate regular reports for management on fleet performance, logistics efficiency, and safety compliance
Education
Mount St. Joseph University
Business Management, business, finance
2003 — 2007
Skills
- Outlook
- Purchasing
- Process Improvement
- Shipping
- Logistics
- Inventory Management
- Customer Service
- Forecasting
- Microsoft Office
- Sales
- Strategic Planning
- Sales Management
- Microsoft Excel
- Supply Chain
- Pricing
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