Mike Riestenberg

About Mike Riestenberg

Motivated Product Manager with extensive delivering technology solutions through…

Experience

1. Technical Product Manager

   High Qa

   Sep 2021 — Present · Hazlet, NJ, US

   Lead end-to-end product development, ensuring alignment with 1,200 end-user needs and organizational goals. Drive compliance with manufacturing industry standards, including Controlled Unclassified Information (CUI), Export Administration Regulations (EAR), and International Traffic in Arms Regulations (ITAR). Collaborate with Product, Development, Quality Assurance, and Professional Services teams to deliver 200+ impactful features and solutions. Manage and continuously improve processes in 10+ projects, including North American and Global partners, improving ticket resolution rates by 10%. Spearheaded research and implementation of new collaboration tool, reducing customer onboarding time by 30%. Developed a new role within Professional Services Team that increased tickets resolution by 20% and elevating workload of team members without adding additional resources. Authored 100+ customer-facing and internal knowledge base articles, improving product adoption and reducing support inquiries.

Education

• University of Cincinnati

  Bachelor of Business Administration - BBA

  2004 — 2009

Skills

• Social Media
• Marketing
• Crm
• Social Networking
• Microsoft Office
• Sales
• Public Speaking
• Leadership
• Time Management
• Sales Operations
• Account Management
• Customer Service
• Sales Management
• Social Media Marketing
• Microsoft Excel
• Powerpoint