Michael Ramsey
CX Customer Success Specialist at Cisco | Driving Collaboration, Cloud, and AI Strategy Excellence
- Role
- Cx Customer Success Specialists at Cisco
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michael Ramsey
At my core, I’m a technologist, strategist, and storyteller — balancing engineering precision with creativity. Whether I’m building customer solutions at Cisco, advising campaigns, producing media, or scaling ventures, I bring the same focus: using AI and technology as competitive advantages to create lasting impact.
Experience
Cx Customer Success Specialists
Sep 2020 — Present · Charlotte, NC, US
Senior Network & Collaboration DevOps Engineer / AI R&D; Innovation Lead | 2016 – Present- Guided end-to-end technology strategy for Webex Cloud Collaboration, integrating AI and DevOpsautomation to modernise operations serving millions of daily users- Spearheaded internal AI research pilots delivering secure generative-AI prototypes for real-timesummarisation and collaboration analytics.
Skills
- Active Directory
- Windows Server
- Ccna
- Servers
- Cisco Technologies
- Storage
- Unified Communications
- Voip
- Data Center
- Vmware
- Dns
- Cisco Routers
- Lan-Wan
- Networking
- Telecommunications
- System Administration
- Vpn
- IT Service Management
- Security
- Network Design
- Citrix
- Oracle
- Firewalls
- Cloud Computing
- Disaster Recovery
- Vmware Esx
- Network Administration
- Technical Support
- Network Engineering
- Cisco Systems Products
- Switches
- San
- IT Management
- Virtualization
- Wireless Networking
- Network Security
- Routers
- Storage Area Networks
- Wan
- Troubleshooting
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