Mike Petrescu

About Mike Petrescu

Experienced Salesforce Administrator by customizing reports, dashboards, objects & building workflows, process builders & email alerts and lastly, managing security and profile permissions. Experienced Financial Analyst with a demonstrated history of working in the entertainment industry. Skilled in Excel formulas & spreadsheet creation/manipulation, as well as Budgeting, Forecasting, Reporting, & Variance Analysis.

Experience

1. Salesforce, Senior Application Support Engineer

   BHG Financial

   Apr 2022 — Present · NY, US

   Troubleshoot issues, identify and address the root cause, and work with engineering teams in lower environments (QA, UAT) to get the resolution deployed to production- Write and run SQL & SOQL queries and procedures to retrieve, insert, update, & delete data- Utilize Dataloader to update, upsert, and delete records- Build reports and dashboards in Salesforce based upon gathered requirements from users and stakeholders- Prepare training materials using Confluence and conducts training on the use and operation of the application system software- Provide Tier 1 & Tier 2 end user support for escalations and ensure IT service levels are maintained- Adhere to established agile methods, SDLC, support and service management policies and procedures- Create and maintain SOPs for process and tasks related to supporting the application environment- Develop and maintain knowledge base documentation- Track and prioritize requests through JIRA

Education

• University of Connecticut, College of Liberal Arts and Sciences

  Bachelor of Arts, Economics

  2008 — 2012

• UConn

  Bachelors of Arts, Economics

  2008 — 2012

Skills

• Management
• Financial Analysis
• Invoicing
• Contract Management
• Accounting
• Research
• Account Reconciliation
• Marketing
• Real Estate
• Public Speaking
• Data Analysis
• Leadership
• Customer Service
• Microsoft Word
• Microsoft Office
• Social Media
• Powerpoint
• Microsoft Excel