Mike Peavley

About Mike Peavley

Led global organizations of employees and $700M+ Revenue in Fintech, High-Tech, PE-Backed Tech-Enabled Services/Software/SaaS and Global Services industries. Seasoned and results-driven Executive with over two decades of experience driving operational maturity, digital transformations, cloud expansion, and customer success across diverse industries. Proven track record in AI-driven Service development, achieving significant growth, customer satisfaction, and operational efficiency. Expertise in leading digital transformation initiatives, multi-cloud environment(AWS, Azure, GCP, OCI) migrations, and modernizing data management services, resulting in substantial growth in annual recurring revenue and customer retention. Highly skilled in workforce optimization - forming and leading high-performing large global cross-functional teams, enhancing service delivery, and fostering robust client relationships. Proficient in aligning technology vision and service portfolios with product innovations delivering measurable business value. Committed to leveraging metrics, data-driven insights, and collaborative leadership to surpass customer expectations and achieve financial success. Areas of Expertise• Enterprise Execution Leadership and Operating Cadence• PE-Backed Value Creation and Exit Readiness• Operational Excellence and Process Standardization• Workflow Optimization (Onboarding, Data Integrity, Service Delivery, Billing, Support)• KPI Discipline, Performance Management, and Accountability• Cross-Functional Leadership (Operations, Customer Success, Finance, HR, Technology)• Organizational Transformation and Talent Upgrades• Margin Expansion through Operating Leverage and Cost Optimization• Financial Discipline, Forecasting, and P&L Management• Customer Experience, Retention, and Renewal Performance• Technology Modernization and Digital Transformation (AI and Automation)• Scalable Operating Models and Workforce Planning• M&A Integration and Post-Merger Operating Alignment• Governance, Risk, and Operational Compliance• Data-Driven Decision Making and Operational Transparency

Experience

1. Chief Operating Officer

   Qeagle Assurance Private Limited

   Jan 2024 — Present

   Collaborate with CEO in setting and driving organizational vision and operations strategy. Translating strategy into actionable steps for growth while overseeing company operations and employee productivity. Partnering with sales leadership to ensure near-term growth targets are achieved while ensuring governance and compliance with national and local regulations. Leading entry into key growth markets, industries, and technologies including cloud services and the implementation of AI.• Partner with CEO to translate enterprise strategy into execution, establishing operating cadence, KPI discipline, and accountability across the business.• Serve as day-to-day operating leader, strengthening repeatable workflows across onboarding, service delivery, billing accuracy, and customer support to improve scalability.• Align cross-functional execution with near-term growth targets by partnering with sales leadership and improving pre and post-sale coordination and delivery readiness.• Lead AI enablement and cloud transformation initiatives to modernize operations, expand service capabilities, and support next-generation offerings.• Launched automated, cloud-based fraud detection service for FinTech clients, reducing fraud case review time by 90% and improving customer outcomes.• Drive resource allocation and workforce planning to optimize global headcount, improve operational efficiency, and support profitable growth.

Education

• University of Charleston

  Bachelor of Science - BS, Information Systems

• Xavier University

  Master of Business Administration - MBA

Skills

• Security
• Enterprise Software
• Enterprise Architecture
• Sla
• Data Center
• Hp
• Virtualization
• Vmware
• Saas
• Storage
• Process Improvement
• Project Management
• Outsourcing
• Disaster Recovery
• Sharepoint
• Business Continuity
• Vendor Management
• Information Technology
• IT Management
• IT Strategy
• IT Outsourcing
• Sdlc
• Managed Services
• Solution Architecture
• Integration
• Business Intelligence
• Project Portfolio Management
• Incident Management
• Infrastructure
• Service Delivery
• Business Analysis
• Program Management
• IT Operations
• IT Service Management
• Change Management
• Professional Services
• Software Project Management
• System Deployment
• Servers
• Itil