Mike Omalley
- Role
- Assistant Vice President-care Connection Centers at Atrium Health
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Mike Omalley
Contact center professional with over fifteen years of experience in all aspects of…
Experience
Assistant Vice President-care Connection Centers
Aug 2021 — Present
Skills
- Training
- Project Management
- Telecommunications
- Strategic Planning
- Call Centers
- Cross-Functional Team Leadership
- Human Resources
- Management
- Operations Management
- Call Center
- Recruiting
- Customer Satisfaction
- Customer Experience
- Customer Service
- Vendor Management
- Coaching
- Process Improvement
- Team Leadership
- Voip
- Performance Management
- Leadership Development
- Customer Retention
- Business Process Improvement
- Change Management
- Troubleshooting
- Team Building
- Leadership
- Telephony
- Salesforce.com
- Onboarding
- Workforce Management
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