Mike Nelson
Manager - Support Services at Mohawk Industries
- Role
- Manager - Support Services at Mohawk Industries
- Location
- Dalton, GA, US
- LinkedIn followers
- 500 followers
About Mike Nelson
A+ Certified Computer Technician, COMPTia®, Chattanooga, TN (2001)e-PRO® Certified Internet Professional, National Association of Realtors® (2005)State of Tennessee Career Readiness Certificate # 05•••••91/20/2009)Dalton State College Mini-Certificate-Cisco Networking Specialist (9/12/2011)Microsoft Office Specialist, Outlook 2010 (07/2013), Word 2010 & PowerPoint 2010 (12/2013)HDI Support Center Analyst (12/2013)HDI Support Center Team Lead (04/2014)HDI Desktop Support Technician (12/2015)Spanish - Speaking (fluent), Reading (proficient), Writing (proficient)Experience in Microsoft Office (v2003-v2016, O365), and all flavors of Microsoft Windows, Windows 3.1 through Windows 10Experience with Mac OS X (all versions) and troubleshooting Apple products (MacBook’s, iMacs, iPads and iPhones)Experience in AS400 system software (Mohawk, Shaw Industries, and Tandus/Centiva).13+ years combined supervisory/management experience.15+ years’ experience in computer technology, repair, and service.Carpet manufacturing Multi-Color/Rotary and Space Dye line experienceSpecialties: Computer troubleshooting and repair, software installation, virus removal
Experience
Manager - Support Services
Jan 2025 — Present · Dalton, GA, US
Education
Dalton State College
AAS Computer Networking & Service Technology, Computer Networking & Service Technology
2010 — 2011
Skills
- Contract Negotiation
- Project Planning
- System Administration
- Visio
- Networking
- Vendor Management
- Software Installation
- IT Management
- Windows Xp
- Systems Analysis
- Process Improvement
- Lotus Notes
- Technical Support
- Business Analysis
- Troubleshooting
- Databases
- Software Documentation
- Team Leadership
- Erp
- Microsoft Office
- Sales
- Project Management
- Network Administration
- Integration
- Windows 7
- Team Building
- Management
- Manufacturing
- Disaster Recovery
- Training
- Leadership
- Windows
- Ibm Iseries
- Active Directory
- Xp
- Windows Server
- Operations Management
- Access
- Ibm as/400
- Strategic Planning
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