Mike Nelson
Global Vice President of Customer Success|Let’s build the future together! 🚀
- Role
- Global Vice President of Customer Success at MARS Solutions Group
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Mike Nelson
Proud Marquette Alumni | Married to the love of my life 2021, 2022, 2023,…
Experience
Global Vice President of Customer Success
May 2025 — Present · Milwaukee, WI, US
Own full P&L responsibility for the Customer Success function, driving profitability while ensuring world-class client satisfaction across the portfolio.Lead a team of 40+ direct reports across onshore and offshore locationsLead and scale a U.S-based and offshore recruitment delivery team, providing direct oversight, coaching, and performance management to elevate execution and outcomes.Partner closely with the Country Head in India to enhance offshore delivery effectiveness, emphasizing quality control, turnaround time, and customized deliverables.Collaborate with Sales & Marketing leadership as a strategic delivery liaison, advising on pipeline priorities, forecasting needs, and cross-functional resource planning.Evaluate and implement critical AI-powered staffing tools and vendor technologies to improve client experience, recruiter productivity, and operational scalability.Spearhead initiatives to improve internal systems and processes, leveraging automation and data insights to optimize talent delivery and enhance client touchpoints.Play a central role in client onboarding, expansion, and retention strategies, ensuring delivery teams are aligned with evolving business development objectives.Support cross-border collaboration through occasional international travel, contributing to global cohesion and consistent delivery standards.Responsible for the long-term vision and buildout of the sales team, aligning sales growth with delivery excellence and market expansion.
Education
Marquette University
Bachelor’s Degree, Political Science and Government
2008 — 2012
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