Michael Neill
MX Design Architect and Leadership Development
- Role
- Experience Design Architect at orsa credit union
- Location
- North Augusta, SC, US
- LinkedIn followers
- 500 followers
About Michael Neill
Connect with me on LinkedIn, lets chat! Or reach out to me at m•••@servistarconsulting.comAs a published researcher and author, I have been called one of the most sought after speakers in the Credit Union Movement. My consultants and I work exclusively with credit unions teaching them how to become more profitable through outstanding leadership, management and Member Experience. My clients have won two NAFCU Credit Union of the Year Awards and 100% of the top rated credit unions, with regard to both sales and service delivery, are ServiStar clients.Prior to starting Michael Neill and Associates in 1998, I had worked as a senior executive where I led the credit union to a number two ranking in member product penetration, and in the top twenty-five in “value to member.” In addition to an undergraduate degree in Organizational Development, I am certified as an Executive Coach by the International Coaching Federation.Need some advice for your credit union? Call me anytime at 67••••••77ServiStar Consulting works with credit unions in three primary areas:1. Member Experience development via our ServiStar Suite of Services, in partnership with CUES.2. Management Development via our Vertex Management Development Program, in partnership with CUES.3. Surveys via our Employee Engagement Survey and the Internal Service Survey.Over 20 years, we have developed the reputation as the best partner for credit unions in each of our three areas of expertise.
Experience
Experience Design Architect
Aug 2025 — Present · Plymouth, MI, US
Design of member facing experiences that communicate the incredible Mission of orsa credit union to Create Joy and Ignite Michiganders\' Impossible Dreams.\"
Education
The University of Tennessee
Bachelor's degree, Organizational Development
1979 — 1982
Skills
- Employee Engagement
- Organizational Development
- Public Relations
- Business Strategy
- Social Media
- Marketing
- Management Consulting
- Public Speaking
- Team Building
- Event Planning
- Sales Management
- Financial Analysis
- Employee Relations
- Process Improvement
- Performance Management
- Customer Service
- Strategy
- Training
- New Business Development
- Business Planning
- Operations Management
- Coaching
- Leadership
- Marketing Strategy
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