Mike Neiffer
Senior Director @Home Care Delivered
Signup · Get unlimited contacts
WORK HISTORY
Senior Director @Home Care Delivered
In my current role, I direct service organization leadership in enhanced delivery, call center operations, staffing, and fiscal planning. I made several key contributions including:• Achieved a significant transformation of call center operations, resulting in a record number of orders processed per month.• Co-led the successful integration of the Five-9 telephony platform, enhancing the quality of customer interactions and service delivery.• Boosted self-serve order rates by 13% in under six months through consultative training methods and technology improvements.• Managed and executed a substantial annual sales budget, overseeing 600K orders that contributed to $110M in revenue.• Spearheaded a customer service training initiative that emphasized a consultative approach, leading to improved customer retention and satisfaction.• Oversaw multi-site, hybrid/remote workforce for optimal performance and efficiency. • Transformed multi-site call center operations, achieving record monthly orders within six months. • Increased self-service order percentage from 54% to 67% through strategic training and technological enhancements.
EDUCATION
Dickinson College
B.A., Economics
Saint Joseph's University - Erivan K. Haub School of Business
M.B.A., Masters in Business Administration
ABOUT MIKE NEIFFER
With over 20 years of experience in senior leadership roles within customer service and…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.