Mike Medaglia
Vice President @First Line Software
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WORK HISTORY
Vice President @First Line Software
US
Certified Outsourcing Professional (COP-IAOP) with more than 25 years in technology outsourcing including Application Outsourcing (SDLC), Professional Services, Data Center, Managed Services, Voice, Telecom, Networks, Storage, Manufacturing Automation, SaaS applications, etc, for start-up through Enterprise level clients. Extensive experience in managing offshore development teams for onshore clients with results that delight the customer. Additional areas of expertise:• U.S. Business development expertise for emerging offshore companies based on value, not cost• Extensive Master Services Agreement (MSA) and Statement of Work (SOW) development experience and negotiations• Outcomes based contracts including fixed price• Aligning client and vendor goals and risk (risk adjusted value)• Defining, measuring of SLA and KPI• Aligning cultural values and awareness• Successful exits of two start up companies and one IPO.• Successful Alliances and Partner development
EDUCATION
University of Massachusetts Amherst
Bachelor of Arts (B.A.)
UMass Boston
Master's degree
SKILLS
ABOUT MIKE MEDAGLIA
Mike has worked in the offshore application outsourcing sector for the last nine + years, currently as the Vice President for First Line Software, Inc; and prior to that as the Managing Director, Americas, for Exigen Services and as the Vice President, Eastern Region, for Softtek. Mike\'s outsourcing experience started in his role as a Senior Software Services Consultant with Digital Equipment Corporation in the area of manufacturing automation where Mike consulted on MRP implementations and helped design and then deliver custom manufacturing automation applications for Digital’s Fortune 100 clients. His career includes Program Management and Project Management responsibilities. He has also assisted three start-up companies towards successful exits using his Alliance, Professional Services, and Sales skills.Specialties: Agile Scrum Product Owner CertificationCertified Outsourcing Professional (COP), IAOP
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