Mike McCoy

Senior Hfc Technologist Rogers Communications Inc @Rogers Communications

Brampton, CA

Professional Experience:Rogers Communications Inc – May 1985 to PresentQuality Assurance Mentor – May 2007 to November 2011-Responsible for mentoring Maintenance technicians with regards to established processes-Developed process for QA of system administrators with regards to routing of technician run sheets-Worked with management to develop RFQ for inspecting construction-Worked to develop Tier Assessment checklist for infield mentors-Worked to fine-tune and launch M1/M2 & Construction referral inspection processesIn-Field Technical Developer and Facilitator - December to May 2007-Developed and published training documents that reflect the needs of the business -Offered procedures and processes that improve the performance of the technicians in the field-Collaborated across teams to share information and coordinate on new ideas to the team.Maintenance Technician – GTA West June 1989 to December Complete service referrals, outages, demand and preventative callsRebuild Inspector – GTA West October 1988 to June 1989 -Managed line crews to ensure that they meet specifications-Installed new equipment to upgrade system Construction Technician – Rogers Cable, GTA West November 1987 to October 1988-Installed equipment as per designed specificationsService Technician – Rogers Cable, GTA West June 1987 to November 1987Installation Technician – Rogers Cable, GTA West May 1985 to June 1987