Mike MacKeeg

Global Service Owner - Bp @HCLTech

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Global Service Owner - Bp @HCLTech

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London, GB

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering prowess are built on the back of four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.Currently assigned to bp, I serve as the Global Service Owner for Site Services, with full accountability for the delivery of IT and AV services across all bp campus and production locations worldwide.Key Responsibilities:Global Strategic Service Leadership: Provide visionary leadership for the global technology service portfolio, setting and driving strategic direction to ensure world-class service delivery across all regions. Align technology services with bp’s global business objectives, operational priorities, and evolving user experience standards.Executive Stakeholder Engagement: Cultivate strong partnerships with senior business leaders and global cross-functional teams to identify transformative opportunities, influence strategic decisions, and drive the adoption of scalable, high-impact service solutions.Global Service Governance & Performance: Oversee service delivery excellence at scale, ensuring consistent performance, regulatory compliance, and continuous innovation across diverse geographies and business units.Enterprise-Wide Continuous Improvement: Champion a culture of continuous improvement by leveraging enterprise insights, performance analytics, and stakeholder feedback to optimise service outcomes, drive operational efficiency, and enhance the user experience.Major Transformations: Lead cross-functional teams in executing large-scale digital workplace transformations, delivering measurable improvements in operational efficiency and generating significant cost savings.

EDUCATION

1990 — 1995

Toynbee School

7 GCSEs

1996 — 1998

Eastleigh College

GNVQ Advanced

SKILLS

WindowsSystem AdministrationIT ManagementIssue Resolution ManagementDhcpTeam ManagementNetworkingHpDnsIntegrationOperating SystemsApple CertifiedMicrosoft OfficeVpnSoftware InstallationBmc RemedyService DeliveryTechnical SupportDisciplinary & Grievance ProceduresTroubleshootingWindows 7Computer HardwareManagementMicrosoft ExchangePolycom Video ConferencingSystem DeploymentServersItilService Delivery ManagementSccmProject ManagementVoipTechnical RecruitingTcp/IpFirewallsCisco TechnologiesLeadershipMicrosoft Certified ProfessionalPrintersResource Management

ABOUT MIKE MACKEEG

An ITIL certified and ILM accredited IT Delivery Leader with over 25 years of experience in Enterprise Technology support with a proven track record of delivering first class results in the Broadcast Media, Investment Banking, and Energy sectors. Currently based in London, UK.

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Mike MacKeeg — Global Service Owner - Bp at HCLTech in London, GB | Unifers