Mike Kromidakis

Client Delivery Manager, SAP Enterprise Cloud Services @SAP

Laval, QC, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2023 — Present

Client Delivery Manager, SAP Enterprise Cloud Services @SAP

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SKILLS

Problem SolvingOperations ManagementCrmItilSecurityEnterprise SoftwareCall CentersIpVoipData CenterProject ManagementProfessional ServicesCustomer ServiceWindowsTrainingCustomer SatisfactionService DeliveryMentoringIvrCloud ComputingProduct ManagementSoftware DocumentationSolution ArchitectureDocumentationCustomer RelationsQuality AssuranceTeam LeadershipTelecommunicationsIT ManagementSlaVendor ManagementManaged ServicesIntegrationManagementTroubleshootingProject PlanningComputer HardwareSaasTeamworkNetworking

ABOUT MIKE KROMIDAKIS

At SAP Enterprise Cloud Services, my mission is to enhance client satisfaction through meticulous delivery management and continuous process improvement. My role involves coordinating change management for a vast array of applications, a testament to my capability in handling complex, dynamic environments.With a strong foundation in ITIL® and a focus on CRM, I\'ve contributed to over 500 change tickets, streamlining service management in a hosted SAAS environment. My experience empowered me to foster collaboration across teams, meeting strict release timelines and leading troubleshooting to minimize impact during incidents. These efforts underline my dedication to delivering excellence in client service management at SAP.

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