Mike Kaplan

About Mike Kaplan

I’m a collaborative, empathetic, and trusted leader with 15+ years of experience at the intersection of cybersecurity, professional services, and technology. Throughout my career, I’ve helped organizations strengthen their security postures and maximize the value of their security investments.My approach blends strategic vision with operational excellence, achieved by building and scaling high-performing, cross-functional technical consulting teams; setting and exceeding ambitious KPIs; streamlining processes; and developing innovative solutions to complex security challenges.I’m deeply committed to creating exceptional customer experiences while accelerating professional services revenue and margin growth. Above all, I’m passionate about empowering teams, cultivating long-term client relationships, and delivering results that matter.

Experience

1. Vice President, Consulting

   NetSPI

   May 2024 — Present · Brooklyn, NY, US

   Led global penetration testing team: Directed 70+ leaders and security consultants delivering advanced testing across web applications, networks, cloud infrastructure, SaaS platforms, social engineering vectors, and LLMs, consistently achieving an average billable utilization over 80%(5%+ above target).• Spearheaded evolution of post-sales customer engagement strategy: Partnered with a KKR operator on an executive-level transformational initiative to design and deploy an updated engagement model, aimed at elevating the customer experience, improving retention and expansion, increasing product adoption and utilization, and driving operational efficiency.• Scaled global delivery capability: Grew the India Consulting team by 50%, deepened expertise in key service lines, and cultivated strong team camaraderie, unlocking ~$450K in additional annual revenue potential while improving gross margin.• Restructured Americas Consulting: Redesigned a 200+ person division to enable scalable growth, foster professional development, strengthen customer collaboration, improve Sales partnership, and better measure success against established KPIs.• Provided executive oversight: Oversaw a $70MM+ annual book of business across 400+ customers by strengthening strategic relationships and addressing escalations.

Education

• University of Pennsylvania

  Bachelor of Science in Engineering, Electrical Engineering

  2004 — 2008

Skills

• Requirements Gathering
• Ssl
• Sdlc
• Solution Architecture
• Dns
• Management
• Integration
• Https
• Web Application Firewall
• Client Relationship Management
• E-Commerce
• Data Analysis
• Solution Implementation
• Content Delivery
• Project Management
• Crm
• Web Caching
• Sql
• Requirements Analysis
• Solution Delivery
• Cloud Computing
• Consulting
• Saas
• Security
• Http
• Web Application Security