Mike Johnson

WORK HISTORY

EDUCATION

SKILLS

ABOUT MIKE JOHNSON

I am an experienced financial services programme manager professional with a track record of leading and developing high performing teams and implementing transformational change, including mergers & acquisitions, divestment, carve-out and separation projects to meet rapidly evolving business and customer requirements across the Insurance & Banking sectors. With expertise in high net worth insurance and multi-channel banking, my experience includes successful programme management leading the integration of Oak Underwriting into Zurich Private Clients and the divestment of Williams & Glynn contact centres included a 350 FTE, 24/7 multi-site operation supporting Corporate, Affluent, SME and Retail propositions that handled c 2m customer interactions annually from RBS. Additional key strengths include defining and implementing operational direction aligned to business strategy, P&L accountability, driving proposition development and performance improvement across customer metrics. Proactive in approach, I am adept at motivating and developing stakeholder relationships to build engagement and common purpose in a highly regulated financial services environment. Key Skills include:Market Facing Business Development/First Class Customer Experience / Customer Engagement and Retention / Customer Journey Improvement / Process Design / Business Transformation / Change Management / Project Management / Organisational Design / Digital and Telephony Initiatives / P&L Accountability / Budget and Resource Management / Risk Management / Regulatory Focus / Quality Assurance / Coaching and Mentoring / Divestment and M&A Experience