Mike James

Experience

1. Data Center Operations Manager & Advisor

   NTT DATA

   May 2018 — Present

   Oversee Insurance Services datacenter operations for Lincoln and Omaha NE; and Florence KY\\\\n• COVID-19 operations: essential employee to respond to onsite needs until normal operations are restored\\\\n• Ensure monitoring of all infrastructure on-site and escalate as needed to various departments within organization\\\\n• Recommend, plan, & implement equipment needs to improve production efficiency and achieve cost reductions\\\\n• Oversee infrastructure related projects managed by other internal teams and built by local contractors\\\\n• Ensure all security policies are being adhered to by all team members to achieve compliance\\\\n• Assist with daily operational duties including shipping and receiving and facility walkthroughs\\\\n• Assist in response to infrastructure related events (power, cooling, etc.)\\\\n• Lead input of datacenter hardware inventories into RTMS CMDB as part of Change Management processes\\\\n• Oversee procurement entry, tracking and reporting for Infrastructure teams\\\\no Co-authored and implement management reports to track procurement requests and progress\\\\n• Work with Infrastructure teams to improve operational efficiencies and processes\\\\n• Leverage experience in systems operations and technical writing to streamline and update documentation sites\\\\no Lead design and developing new SharePoint site for collection of resource data for datacenter operations\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n