Mike James

Senior IT Analyst @Methanex Corporation

IT Management • Oversee and Manage the IT Department in the Dallas Marketing and Logistics Office• Plan, Install, test and Implement technical projects in conjunction and partnership with other regions in the organization.• Work with Executive Management to develop IT Strategies.• Manage existing vendor Contracts and make appropriate adjustments• Oversee equipment and software purchases, upgrades and installations• Manage and enforce IT policies and procedures• Manage and enforce Mobile Device Management Policies and Procedures• Develop, test and implement Disaster Recovery / Business Continuity PlanDay to Day Operations• New User IT On-boarding• AD Management • O365 account management (Global Support Team)• SharePoint / TEAMS / OneDrive Support (Global Support Team)• SharePoint / TEAMS creation (Global Support Team)• SharePoint Reporting (Global Support Team)• First and second level Hardware / Software support for end users.• Application Support• Act as focal point for end-user communications related to incidents, planned changes or outages.• Work with teams to design or re-engineer business processesSpecial Projects• Graphics Design (Custom graphics as required – Adobe Photoshop, Adobe Illustrator)• Video Production and Editing (Adobe After Effects, Adobe Premier)• Internal Auditor (EHS System, Quality ISO 9001, QMS)• Dashboard Design (Excel and PowerPoint)