Mike J.

Customer Success Manager @Ncr Corporation

Manages a portfolio of major and global accounts- Serves as the primary point of customer accountability and responsible for the orchestration of all deliverables, experience, and renewals- Develops and executes a strategic account management plan with Sales that leads to revenue growth- Collaborates with the Product Development, Sales, Engineering, Leadership, or Marketing to ensure alignment of customer needs- Establishes and strengthens relationships with executive and decision-maker levels- Schedules weekly, bi-weekly, or monthly cadence calls to enrich customer experience- Identifies upselling or cross-selling opportunities.