Mike Helm
Senior Product Manager, Customer Engagement @eSentire
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WORK HISTORY
Senior Product Manager, Customer Engagement @eSentire
Calgary, AB, CA
SKILLS
ABOUT MIKE HELM
Perceptive problem solver with an extensive record of accomplishments in the financial services industry, renewable energy and oil & gas sector, and post-secondary education. With a profound knowledge of root cause analysis, incident, problem and relationship management, he has used ITIL best practices to identify processes with potential for improvement, creatively build realistic, cost-effective solutions, and work with various teams to adopt and implement those solutions. Leveraging strong interpersonal and analytical skills, Mike has created, trained and mentored dynamic, high performance teams to provide superior first level technical client support and customer care, as well as design and deliver quality technical, business-related and soft skills training.Key skills:Team Leadership | ITIL and ITSM | Continuous Service Improvement | Incident & Problem Management | Configuration Management | Cross-Functional Communication, Collaboration & Reporting | Corporate Compliance | Change Management | Service Desk Management | Public Speaking | e-Learning Development | Adult Learning |
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