Mike Hefron

About Mike Hefron

Bring me your large, complex problems and I will help you solve them.When businesses are struggling, I have consistently been the one asked to find a solution. I have a lifelong passion for incorporating emerging cloud-based technologies into strategic technology and operations roadmaps to harness cost efficiencies, promote operational excellence, and improve market share.During these disruptive times, I have been piloting multimillion-dollar growth initiatives, leading tactical COVID responses, and developing first-of-a-kind project strategies. Some of my recent highlights include:1. At AIG, I led the daunting task of mobilizing a 300-member workforce to enable remote operating capabilities in only two weeks despite the absence of precedent or infrastructure.2. I also led a digital transformation that delivered a fully-integrated, inclusively adaptable.NET Warranty Platform that is projected to drive 20% business growth, year over year.3. While I was Senior Operations Officer with AIG, I spearheaded a first-of-its-kind One Claim AWS migration on time, 30% under budget, and with minimal user impact. Additionally, I established the PMO process for large global migrations with my team. If you are a Senior Leader of your organization and share in my passion to drive excellence, I invite you to reach out to me at any time.

Experience

1. Senior Manager, Technology Strategy

   EY

   Oct 2021 — Present · Charlotte, NC, US

   I lead technology strategy and transformation initiatives for leading financial institutions across North America, with a focus on IT operations, platform modernization, and outsourced delivery models.Currently serving as Technology Lead and Program Director for a multi-year transformation at a leading global asset management firm. Partnering with C-suite stakeholders to drive the strategy, execution, and governance of a new outsourced technology and operations platform (ITO/BPO), overseeing 70+ client and vendor resources from acquisition through adoption and long-term growth.Key Highlights-Launched 10 products on a unified platform within one year-$1.2B in AUM supported on the platform-Migrated agent records to a modern system-Operationalized 40+ broker-dealer relationships and 20+ distribution channels-Designed and implemented a Private Placement Product (IOVA)-Transformed enterprise IT Production Support modelOther Notable Projects-Global reinsurance provider – Realigned IT application support with business processes-National life & retirement company – Automated NYDFS failover testing for 400+ applications-Global hedge fund – Designed new organizational and governance structure-International life & annuity firm – Restructured application development and support using an outsourced delivery model