Mike Hankins
Semi Retired, School Bus Driver
- Role
- Client Services Manager at Broadridge
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Mike Hankins
Client Services Manager with 24 years’ experience for the nation’s largest third party 1st Class mailers, with a strong focus on the mutual funds industry. Operate with a strong sense of urgency in a 24x7x365 production environment.
Experience
Client Services Manager
Jul 2016 — Present · Kansas City, MO, US
Skills
- Call Center
- Software Project Management
- 10 Years Managerial Experience
- Financial Services
- Crm
- Outsourcing
- Visio
- Requirements Gathering
- Solution Selling
- Program Management
- Analysis
- Vendor Management
- Ms Project
- Product Management
- Process Engineering
- Business Analysis
- Budget Setting and Control
- Pmp
- Business Process Improvement
- Leadership
- Customer Satisfaction
- Training
- Software Documentation
- Sdlc
- Requirements Analysis
- Cross-Functional Team Leadership
- Salesforce.com
- Budgets
- 25 Years Mutual Fund Experience
- Business Intelligence
- Banking
- Certified Project Manager
- Customer Service
- Account Management
- Strategic Planning
- Change Management
- Access
- Team Building
- Management
- Team Leadership
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