Mike Goetz

Experience

1. Manager, Data Center Operations

   NVIDIA

   Aug 2021 — Present

   Provide training to new data center technicians on the installation, configuration, and operational support of data center hardware.Manage the daily tasks of the team to meet performance goals.Be the POC of the facility and provide tours when required.Manage vendor access requests.Be an administrator for service management platforms.Manage the RMA process for speedy replacement of equipment.Host team meetings and give presentations.Facilitate the growth of the team using personalized training programs tailored to the chosen path of the individual.Order supplies, tools, PPE, and other items using the purchase request application.Review engineering documents needing approval.Formulate process improvement ideas and present them to all those concerned.Be a SME during confusing troubleshooting and break/fix activities.Manage timecards and other accounting tools.Provide for the team so they can be confident in their technician and engineer roles.Create ticket requests for data center colocation smart hands and support personnel when required.Collaborate with other project and operations teams, such as Network, Compute, Storage, Security, and others.Be skilled in applications such as Jira, ServiceNow, Salesforce, Netbox, Outlook, Slack, Confluence, SharePoint, Smartsheet, and others.Understand network topologies.Be familiar with the CLI of Arista, Mellanox, Edge-Core, Opengear, and other network devices.Be on-call and manage on-call and after-hours requests.Relocate when necessary for new data center build projects.Reply promptly and courteously to customers and escalate their requests when necessary.Maintain a calm and steady demeanor during stressful situations.

Education

• Sierra College

  Computer Science

  2001 — 2003