Mike Gent

WORK HISTORY

EDUCATION

ABOUT MIKE GENT

Conscientious and accomplished professional with over twenty years of experience in Financial Services, Retail, Supply Chain, and Head Office environments in a Risk & Compliance or Management capacity. I am IT literate, enjoy leading teams and managing people, and have great organisation and communication skills, as well as an analytical mind and a keen eye for detail. I work efficiently at all levels and in all environments, having developed a very adaptable working style. I like challenges, enjoy getting involved and being hands-on, but also embrace time for learning or applying new skills, and focusing on the development of people. I have a competitive nature and an appetite for success which has helped develop an evolving mind-set focused on adding value and achieving. I welcome change and adapt professionally and quickly to suit business needs and enjoy collaborating or working alone.Key Skills• Keen analytical skills, and ability to identify improvement opportunities• Results driven both commercially and in terms of managing required improvements• Achieving KPI’s/deliverables through leadership and sound commercial knowledge and awareness• Leading, developing, enhancing, and empowering people and measuring competency• Experienced in CONC, SYSC, PRIN, DISP, COBS, ICOBS, BCOBS, MCOB, TC, DISP, FCA Handbooks and PRA rules/objectives• Good knowledge/understanding of ICO, Data Protection, GDPR requirements• Identification, championing and nurturing of colleague talent• Managing, investigating, and collaborating in relation to suspicions of misconduct• Strong sense of commerciality and acumen in association with profitability and cost/loss • Risk management, technical monitoring, and internal auditing skills• Monitoring and oversight capabilities, and utilisation/development of quality MI/Data• Interpreting regulatory and legislative requirements to inform and ensure obligations are met• Adopting a risk based and proportionate approach to issue resolution• Improving products, policy/process/procedures, and customer servicing to ensure good customer journey/outcomes • Identify training needs/requirements and taking appropriate action to ensure compliance • Analysis/review to determine risks, weaknesses, failings or threats• Implementing/performing inspections, testing controls and developing quality assurance framework• Identifying and resolving workflow issues to improve efficiency and optimisation • Ensuring standards of health and safety are observed and maintained• Addressing/discussing issues and solutions with Management