Mike Garcia
- Role
- Group General Manager at ADT
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Mike Garcia
As an impactful and strategic professional, I have comprehensive experience leading sales…
Experience
Group General Manager
May 2021 — Present
Company / Organization: ADT SECURITY - MEMPHIS, TN Position / Title: Group General Manager – (TN, KY, IN, OH, VA, WVA, PA, & NY) Dates of Employment: 2021 – Present Description: Direct high-level regional operations spanning 21 markets, leading a team of two Regional Administrative Managers, four General Operations Managers, and 32 Operations Managers, and overseeing a workforce of 370 employees. Optimize workforce productivity and monitor KPIs to meet customer demand. Navigate the successful development and implementation of comprehensive regional business plans, human capital strategies, and P&L operations. Control a $370M annual budget while maintaining a diverse customer portfolio with approximately 580k accounts within the assigned territory. Conduct comprehensive reviews of all revenue streams, identifying opportunities to enhance profitability and improve product margins, to meet financial objectives. Provide frequent reports and communications to Senior Leadership Team (SLT) to update on overall market health and the organization’s business performance. Highlights of accomplishments in this role include: • Attained noteworthy reduction in service expenses by $6.9M YoY with $3.6M favorable to budget, along with a significant reduction in SAC through optimizing operating expenses, labor efficiencies, and productivity, resulting in a YoY reduction of $5.3M. • Delivered a significant bottom-line impact by improving profitability while reducing service expenses and cost-to-serve. • Exhibited a growth-oriented mindset, producing tangible results, including a 2% increase of $8M in revenue in 2022. • Spearheaded growth initiatives that resulted in a remarkable increase of over $17M in recurring revenue in the last two years, representing a substantial 5% growth rate with an unchanged customer base.
Skills
- Security
- Direct Sales
- Fire Alarm
- Cold Calling
- Sales
- Customer Service
- Video Over Ip
- Sales Management
- New Business Development
- Account Management
- Ip Cameras
- Alarm Systems
- Team Building
- Surveillance
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