Mike Frei

About Mike Frei

I am a personable and detail-orientated consultant that loves to dig into challenging customer problems and solve them with tailored business recommendations and technology tools. To accomplish this, I go beyond the symptoms and ask the right questions to internal and client stakeholders, analyze complex data and processes, create actionable reports and communicate process improvement strategies to solve the root of the problem. As a consultant, I\'ve learned to pivot from technology projects to strategy projects, transition from internal teams to collaborating with international teams, and leap from start-up accounts to multi-billion dollar corporate or even government clients. The broad skills I\'ve acquired over my 5+ years in consulting paired with my ability to adapt to the needs of any customer, has enabled me to dive directly into the deepest programs within an organization, to quickly learn the teams and their processes, and to help them recognize and address opportunities for improvement.

Experience

1. Senior Services Consultant

   Zendesk

   Feb 2026 — Present